We have recently implemented a new Triage Appointment System to ensure that those who need to physically see someone will do, and therefore cut the waiting time for these appointments. This system has been proven to make the process more efficient for both patients and staff.
How does it work?
Step 1: Call the Practice and speak to one of our Patient Advisors on 01835 863 361. They will ask you some questions in order to direct you to the most appropriate Clinician.
Step 2: A trained Clinician will phone you and talk to you about your condition. The Clinician will then be able to determine if you need to see someone in Practice or not. This may be a GP or an Advanced Nurse Practitioner.
Step 3: If required, the Clinician will invite you to attend the practice at a suitable time. We are currently following COVID guidelines for the protection of other patients as well as our staff.
Please note that the Patient Advisor may direct you to another Healthcare provider if appropriate. This may be via NHS24, an optician or dentist, or another healthcare provider such as a Practice Nurse, Physio or Pharmacist.
GP appointments can also be booked on line via the link at the top of this page. Please note that this has been temporarily suspended.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.