Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Research and SPIRE
SPIRE has been developed to help doctors, the National Health Service (NHS) in Scotland and researchers to learn more from patient information held at GP practices. They will use it to help all NHS patients in Scotland. So information from your medical records – and those of millions of other people in Scotland – will help medical professionals to improve the quality of care for all patients, plan services, develop new treatments, find out about side-effects and respond to major epidemics. SPIRE moves information electronically and securely, from GP practice records to NHS National Services (NSS). They will then use SPIRE and other IT systems to give better information to the NHS in Scotland, and to approved researchers. To find our more about SPIRE visit their website.
Patients can choose not take part, or you can change your mind and take part at any time - please complete the opt-out form and return to the Practice. Your choice will not effect the care you get from your GP Practice or hospital.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Complaints are dealt with by the Practice Manager, further information about our complaints policy can be found here or by contacting the Practice.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.